PAYMENTS, SHIPPING & RETURNS

PAYMENTS

All payments are processed through Paypal, a secure American company operating a worldwide online payments system that supports online money transfers. We accept paypal and most major credit cards. Manual payments can be processed either by cheque to Kapoeta by Ambica or via Mpesa to 0711760240. If you would like to use another form of payment kindly contact us and we will accommodate your needs. 

SHIPPING

We ship worldwide with DHL and dispatch all shipments from Kenya. Estimate shipping fee is $30 to the USA, UK and Europe. Shipping fees vary according to country and range up to $55 depending on the geographic location. Estimate shipping time is 7-10 business days. We usually keep stock of products however, we do not mass produce, therefore we cannot guarantee all products will be in stock at the time the order is placed. Please acknowledge some feathers or materials may be out of stock and challenging to find. However, we do our best to keep on top of this! If you require a "rushed" order, kindly send an email to info@kapoetabyambica.com and we will work to get the order to you on time. Arrival of order also depends on your country's customs regulation. From the moment your parcel is shipped, it is out of our hands and we cannot control when it arrives. 

RETURNS & EXCHANGES

If an item does not fit to your desire please contact info@kapoetabyambica.com and we will do our best to accommodate your needs. If you would like to return an item please send it to the address below within 14 business days of receiving your order. We do not cover return and/or exchange shipping fees, and we highly recommend adding tracking to your returned parcel. We will gladly replace any defective item you wish to exchange! We do our best to check every item very carefully before sending it your way. If you would like to cancel your order, please contact us as soon as possible.  Please be aware that exchanges can take 7 business days to process from the moment your returned parcel is received, depending on the volume of orders we have at the moment.

 

Name and Address:

AMBICA SHAH

(Please do not write Kapoeta by Ambica for logistical reasons)

PO Box 39676 - 00623

Nairobi, Kenya

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